Shipping policy
Last updated: 15 March 2026
At PawPop, we're committed to getting your order to you quickly and conveniently.
Shipping Rates
We offer FREE worldwide shipping on all orders, no minimum purchase required!
Processing Time
Orders are typically processed within 1-2 business days. You will receive a confirmation email with tracking information once your order has been shipped.
Delivery Time
- Worldwide Delivery: 8-12 business days from dispatch
- Delivery times are estimates and may vary depending on your location and customs processing
- Business days are Monday through Friday, excluding public holidays
Tracking Your Order
Once your order ships, you'll receive a tracking number via email so you can monitor your package's journey to your door.
Shipping Restrictions
We currently ship to most countries worldwide. If we're unable to ship to your location, you'll be notified during checkout.
Customs and Import Duties
For international orders, customs fees, duties, or taxes may apply depending on your country's regulations. These charges are the responsibility of the customer and are not included in our free shipping offer.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us immediately at pawpaw.store@outlook.com with your order number and photos (if damaged). We'll work with you to resolve the issue.
Address Accuracy
Please ensure your shipping address is correct and complete. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Questions?
If you have any questions about shipping, please contact us at support@thepawpop.shop.