Refund policy
Last updated: 15 March 2026
We want you to be completely satisfied with your purchase. If you're not happy for any reason, you can return your item within 30 days of delivery for a full refund.
Return Window: You have 30 days from the date you receive your order to initiate a return.
How to Start a Return: Contact our customer service team with your order number and the item(s) you wish to return. We'll send you return instructions and a return address.
Refund Details:
- You'll receive a full refund of your purchase price
- No return fees, restocking charges, or deductions
- Refunds are processed to your original payment method
- Please allow 5-10 business days after we receive your return for the refund to appear in your account
Return Conditions: To be eligible for a return, items must be:
- Unused and in the same condition as received
- In original packaging with all tags attached
- Accompanied by proof of purchase
Return Shipping: Customers are responsible for return shipping costs unless the item arrived damaged or defective.
Processing Time: Once we receive your returned item, we'll inspect it and process your refund within 3-5 business days.
Questions? If you have any questions about our return policy, please contact us at support@thepawpop.shop.