Contact information

Last updated: 15 March 2026

We're here to help! If you have any questions, concerns, or need assistance, please don't hesitate to reach out to us.

Email

support@thepawpop.shop

Business Name

PawPop

Response Time

We aim to respond to all inquiries within 24-48 hours during business days (Monday to Friday). Please note that response times may be longer during weekends and public holidays.

What We Can Help With

  • Order status and tracking
  • Product information and availability
  • Returns and refunds
  • Shipping questions
  • Payment issues
  • General inquiries
  • Feedback and suggestions

Before You Contact Us

For faster assistance, please have your order number ready if you're inquiring about a specific purchase. You can find this in your order confirmation email.